Privacy Policy

This Privacy Policy is applicable to our website https://direct.business.
Please read it carefully because it forms a legal agreement between you and us in relation to processing of your personal data while using our website and making enquiries. We reserve to amend this policy from time to time, for example, without limitations, to address the changes in laws, technology or business.

1. Collection of personal data
Personal data is collected from you directly and from your enquiries, as well as indirectly from external sources such as public and private registers or other providers of databases or other persons. We may record phone calls, visual images, save e-mail communication or otherwise document your interaction and communication with us.

2. Categories of data subjects
We process personal data of natural persons that are interested in our services, use our services or may be interested to use our services. We may also process personal data of natural persons that are related to such legal persons that are interested in our services, use our services or may be interested to use our services. We process personal data of debtors that is received from our clients and third parties.

3. Categories of personal data
We process a broad range of personal data in relation to the potential provision of services, for example, identification data, contact data, financial data, due diligence information, technical (device) data, professional (business) data.

4. Legal basis for the processing
We process personal data to provide services (performance of agreements), comply with legal obligations and protect our legitimate interests or interests of our clients.

5. Retention period
Personal data will be retained for the period which depends on the particular purpose of processing for which these data are collected, or which is stipulated in the applicable legislation. Generally personal data will be processed as long as the contractual relationship exists. After the contractual relationship has ceased to exist, we will retain personal data during a maximum period of limitation according to the applicable legislation.

6. Rights of a data subject
You have the following rights:

• To receive a confirmation if your personal data is being processed by us and, if so, then to access it in commonly used electronical format;
• To request your personal data to be corrected if it is inadequate, incomplete or incorrect;
• To request the erasure of your personal data;
• To restrict the processing of your personal data, if it is not contrary to our legitimate interests;
• To object to processing of your personal data for direct marketing.

Please note that we will have to sufficiently identify a person prior to assisting with the exercise of the rights above.

7. Cookies
Cookies are small files downloaded on your device and saved in your browser when you visit a website. Cookies may contain your personal data. Please note that we use cookies on our website.

What types of cookies do we use?

Essential cookies
These cookies are essential and enable basic functionality of the website. Such cookies may not be switched off. Please note that such cookies do not gather any marketing information.

Analytics cookies
These cookies are necessary to understand your browsing activities (how you use the website) and make improvements, if necessary.

Functional cookies
These cookies are necessary to enhance your browsing experience and ensure personalised functionality.

Marketing cookies
These cookies are used to analyse your preferences while browsing and offer you tailor-made solutions that fit your needs. The information gained through these cookies may be used for the marketing campaigns.

Please note that all cookies may be deleted from your device. Further, the cookies may be disabled, however you should note that the website may function incorrectly or not function at all.

8. Sharing personal data with third parties
We may disclose personal data to third parties during the debt collection process, e.g. to credit reference agencies, enforcement authorities, courts etc.
We may be required to disclose personal data to third parties or public officials when we are legally obliged to do so.

9. Where personal data is stored
Personal data is stored in the United Kingdom and EU/EEA countries on secure servers protected in accordance with the Data Protection Act 2018 and GDPR standards.

10. Complaints
If you have any concerns about how your personal data is being processed by us or any of our third parties, please contact us in the first instance and we will attempt to resolve any issues.
If you have reached us and the issue remains unresolved, you may contact our supervisory authority Office of the Information Commissioner (ICO) in the United Kingdom through the website www.ico.org.uk.